Great documentation makes scaling up your business a breeze.
Having the right documentation leads to stronger operations and better results.
WE'VE WORKED WITH BUSINESSES IN EVERY INDUSTRY
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We help businesses identify and streamline their documentation to fuel growth and resilience.
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Operational Documentation
Empower your business with well-structured, comprehensive documentation that drives efficiency, consistency, and compliance.
Standardize operations with clear policies and procedures
Streamline employee training with effective materials
Improve office efficiency with organized manuals
Strengthen resilience with thorough risk management documentation
Technical Writing, Editing & Copywriting
Achieve clarity and consistency throughout your organization and help your brand maintain a professional and cohesive voice.
Ensure clear, accurate, and consistent communication across all material
Simplify complex information into engaging, easy-to-read content
Create impactful copy, from website content and articles to sales decks
Leverage SEO and design to make technical content engaging
Technical Guides & User Guides
Navigate complex systems with clear, straightforward guides that make technical knowledge comprehensible to users and clients.
Tailored, concise guides for your audience
Step-by-step troubleshooting to reduce support requests
Translate technical jargon into accessible language
Enhance user experience with intuitive design and clear content
Process Optimization & Risk Management
Streamline operations and build resilience with strategic risk management, optimized processes, and efficient workflows.
Identify inefficiencies and implements streamlined workflows
Ensure compliance with industry standards through thorough audits
Develop contingency plans to minimize disruptions
Provide strategic guidance for resilience and growth
Writing for your own business can be hard.
The difficulties of writing...
Getting an outside perspective can make it easier to translate knowledge into comprehensible information.
We can help identify any questions that your intended audience may have.
Let professionals handle your documentation for peace of mind.
Standardize your documentation and present information effectively.
Save time by hiring us for your documentation needs.
Depending on the project, typical documentation can take anywhere from 30 to 160 hours or more.
This can lead to late hours and overtime, causing employee burnout and increased costs.
We have developed procedures to limit team time spent on documentation, allowing them to focus on their duties.
Pacific Crest Digital's expertise and skill set with processes and organization were spot on for what my growing organization needed. 100% will work with them again.
Founder & CEO
“Pacific Crest's skills, quality of work, adhering to schedules, providing feedback, professionalism, and cooperation are all attributes of the quality product they deliver.”
Director of Operations
“Pacific Crest Digital is a joy to work with, and I hope to hire them again soon. They delivered solid work and received feedback well. Thank you Pacific Crest Digital!”
Marketing Strategist
We're more than just a writing agency.
Project Management
As experienced project managers, we work closely with our clients. We do this by establishing milestones and goals. This approach allows us to break down tasks and minimize the time required from your team.
Technology Optimization
Our tech savvy team can help you organize and optimize your systems, making information easy to access, share, and understand. By transforming complex data into user-friendly formats, we ensure your team can collaborate seamlessly and work more efficiently.
Expert Insights for Effective Results
With over 40 years of combined experience working with businesses of all sizes—from local startups to global corporations—our team brings the expertise you need to manage your operations and organizational data with confidence.
Protect Your Business
Having the right documentation in place strengthens your processes, ensures compliance with local, regional, and federal standards, and helps mitigate risks, preparing operations for the unexpected.
Our streamlined approach:
Discovery Call
Our 30-minute Discovery Call is an opportunity to discuss your questions, explore your pain points, and pinpoint your specific needs. During this session, we will identify the best solutions and confirm if our team is the perfect fit to help you succeed.
Quote or Project Strategy Call
For some clients, a quote can be determined from just the answers and information provided from the Discovery Call. For others however, a more in-depth Project Strategy session may be necessary. This is a 90-minute strategy meeting that helps outline the scope of work and identify what is needed to accomplish it. By the end of the session, you will have the tools and strategy needed to complete, whether you choose to work with us or not.
Kick-Off
The Kick-Off session is a collaborative meeting where we do team introduction, go over and review goals, review project plans, and refine the style and approach. This structured session sets the stage for a smooth and successful working relationship, bringing the entire team together to get started on the right track.
Looking to edit or standardize existing documentation?
You can skip the Discovery process and request a quote today!
Simply submit the form below, and a team member will contact you within 48 hours to discuss pricing.
A small friendly team based out of Murrieta, CA.
Leveraging over 15 years of experience in business operations, Erin founded Pacific Crest Digital Solutions to merge her passions for operations and writing. She began freelancing in 2019 and launched PCD full-time in 2021. Erin has collaborated with organizations across private, public, and non-profit sectors.
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With over 15 years of experience in process development across industries like construction, manufacturing, and medical, Spencer aligns solutions with client goals. His proven track record includes work with companies such as Oakley and VSP bringing valuable expertise to the table.
With over 10 years of experience in documentation development and streamlining, Jamie has been with PCD from the start as a technical and copy editor. Recently, she has taken on a larger role in marketing and operations.
"Pacific Crest Digital worked on an operations manual for my home care agency. This was a project I had pending for 6 years and Pacific Crest Digital was the perfect team to help make it a reality."
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FAQs
Here are the questions that we get asked most often.
If you have a question that isn’t on here, then shoot us an email and we’ll get back to you ASAP.
Some challenges companies face when managing documentation internally.
1. Limited Time: While overtime may be an option, it can ultimately lead to team burnout and unrefined documentation
2. Procrastination and Priority Issues: Documentation often gets delayed in favor of more pressing tasks
3. Lack of Clarity: As an external resource, we help identify the right questions that new hires might have and ensure thorough documentation
It varies. Smaller projects, like an employee manual, can take a few weeks. Larger projects, such as full operational manuals, may take 3-6 months. Ongoing technical implementation and training can extend beyond that.
We offer flexible pricing based on your needs as determined in the Discovery Call. For more complex projects, we require a Project Strategy call to define scope and milestones. We also offer hourly contracts for ongoing work. Our editing pricing is determined by the number of pages and editing and formatting needs, allowing us to provide immediate pricing.
Absolutely! Our CEO handles all consulting calls, which are priced at $300. After the call, you’ll have a clear plan to tackle your project, with or without us. You can book directly here.
Yes! The cost of the strategy session will be credited toward any future contracts.